Terms
If something is missed or damaged, and how to end it
Your written bid carries the exact terms. These are the ones we start from, and you can ask to change them.
Missed glass
Tell us within two business days of a drop and we clean the bay again on the next drop at no extra charge.
Damage
If glass, a frame or a finish is damaged, tell us within one business day. We document it, and our insurer handles the claim.
Inspection
We walk the first drop with your engineer, then each quarter on a recurring contract. The walk is logged.
Wind and weather holds
A hold costs you nothing. We reschedule within the same month where the schedule allows.
Access and keys
Roof keys and fobs are signed for, logged and returned the same day.
Ending the contract
After the first term, either side can end it with 30 days' written notice.
Questions about the terms?
Ask at the roof visit. We'd rather settle these before the first drop than after.