Paz Altamirano
Director of operations
Runs the schedule and answers the office line. Every building file passes through her before a drop is booked.
About
Feather started with one roof and a rule: nobody goes over the edge until the rescue plan is written. Twenty-five people work for the firm today, on ropes, lifts and poles.
We take fewer buildings than we could, so each one has a named lead and a schedule that doesn't slip. Our office is a short drive from the bay, and the crews know the buildings by their roofs.
Every building has a named lead
The safety director signs each drop plan
The office answers by name
We say no to roofs we can't reach honestly

The people
You'll talk to one of these people, by name.
Director of operations
Runs the schedule and answers the office line. Every building file passes through her before a drop is booked.
Safety director
Writes each drop plan and rescue plan, inspects the gear and signs off the anchors before ropes go over.
Lead rope technician
Leads drops on towers and trains new technicians on the roof before they work a face alone.
Rope technician
Works the long drops and runs the topside anchor check on the second line.
Building surveyor
Walks the roof, counts the bays, measures the glass and writes the bid.
Scheduler
Sends resident notices, posts the drop calendar and texts the wind holds.
Send the address. We'll set the roof visit and introduce the person who runs your drops.